This refers to the field where you select or choose your approved Sender ID. A Sender ID is the name or number that appears as the sender when you receive an SMS message. It tells the recipient who the message is from. A Sender ID would be only approved if it is not more than 11 alpha numeric characters and has been further confirmed by the Telcos and other service partners. Note that empty spaces also count as characters! Requests can take between 15 minutes to 48 hours to be approved, depending on the sender id chosen and the risk of spam.

Each request is subject to verification and approval by our service partners and telecom providers. Approval is granted only after receiving positive confirmation from them. Please refer to our Terms and Conditions for more details regarding sender IDs.

This field allows you to choose the country code.

The default has been set to exist on phone number but you can choose Ghana’s country code (233) whenever you want to use that option.

This text field is where you enter the numbers of your recipients.

Phone numbers must always be entered in the 233 format (for example, 233200865446) instead of 0200865446 or +233200865446.

The above format can be used when the selected country code is set to “Multiple Self-Input” otherwise enter the numbers omitting the zero (0) at the beginning when the selected country code is set to “+233 (GH)“.

The total number of recipients can be viewed at the very right bottom under the text field.

This option allows you to select how your numbers are separated or to be separated.

“;”: numbers are to be separated with a semi-colon (;) eg. (233249138607;233235491386;233207571487) kindly note not to leave spaces in between.

“,”: numbers are to be separated with a comma (,) eg. (233249138607,233235491386,233207571487) kindly note not to leave spaces in between.

“New Line”: numbers are supposed to be on different lines (by pressing on the enter key) eg. (233249138607

233235491386
233507571487)

Saved messages on the portal can be sent by selecting the template from this field. This saves the time used in typing the same message over and over again.

This field is where you type the message you want to send to your contacts. 

This feature provides a mobile preview that visually simulates how your SMS message will appear on a recipient’s device, allowing you to review formatting, content layout, and message length before sending.

This section allows you to specify the type of campaign you are creating, whether it’s an invitation, promotion, information update, alert, or any other customized message category.

Enter the sender ID you would like to use here.

Choose the contact group you would like to set up the campaign with.

If you have pre-saved SMS templates, this section allows you to conveniently select and use one for your campaign or message, ensuring consistency and saving time during message creation.

This is where you enter the message you want to send to your contacts. It should not be more than 160 characters.

This section allows you to schedule the exact date and time you want your campaign to be delivered to your contacts, giving you full control over message timing and audience engagement.

This feature allows you to send a copy of your SMS message as an email and also provides the option to save the message as a reusable template for future campaigns.

You can download a sample file here, which serves as a guide for the correct format to use when creating your .csv contact file, ensuring a smooth import process.

Here you can enter the name of your file.

Choose the sender ID you want to use

Upload your contacts file here. It must be a .csv file

If your CSV’s file has the first row being the header you will have to check the box otherwise uncheck it.

If you can schedule when you want your message to be sent to your contacts you can check the box and choose the date and time you would like.